TwainGPT FAQs

Q. What is TwainGPT?
A: TwainGPT is an AI humanizer tool that rewrites AI-generated text to make it undetectable by AI detectors. It helps users bypass AI detectors while maintaining the original meaning.

Q: Is TwainGPT ethical to use?
A: Yes, TwainGPT is designed for ethical use. Users are responsible for ensuring their usage complies with institutional or platform guidelines.

Q: Is TwainGPT itself an AI model?
A: Yes, TwainGPT is powered by an advanced AI model specifically designed for humanization and bypassing AI detection tools.

Q. Where is TwainGPT operated from?
A: TwainGPT is fully operated in the United States. All services are governed by U.S. laws, and any legal disputes will be handled under U.S. jurisdiction.

Q: Is it legal to use a humanizer like TwainGPT?
​A: Yes, using a tool like TwainGPT is legal. However, it’s your responsibility to use it ethically and in accordance with the rules of your institution, workplace, or platform.

Q. How does TwainGPT bypass AI detectors?
A: Our humanizer rewrites text, reducing patterns typically flagged by AI detection tools. It’s effective against detectors like GPTZero, ZeroGPT, Turnitin, and others.

Q: Can TwainGPT bypass Turnitin’s AI detection?
A: Yes. TwainGPT is specifically designed to rewrite AI-generated content in a natural, human-like way, making it highly effective at bypassing detectors like Turnitin.

Q: Can TwainGPT bypass major AI detectors?​
A: Yes! TwainGPT is designed to bypass every major AI detection tool, including Turnitin, GPTZero, ZeroGPT, Copyleaks, and more.

Q. Can I use TwainGPT for academic or professional writing?
A: Yes, many users rely on TwainGPT to humanize their AI-written essays, reports, blogs, and more.

Q: How can I check if TwainGPT is down?
A: Visit our status page for real-time updates on system operations, outages, and maintenance.

Q: What should I do if I'm encountering a technical difficulty or bug?
A: Click the Report Bug button in the messenger and provide a detailed description of the issue. Our team will investigate it as soon as possible.

Q: Can TwainGPT generate references or citations?
A: Currently, TwainGPT does not generate or add new references or citations. If your text already includes in-text citations, TwainGPT will maintain them.

Q: Does TwainGPT maintain my headers and headings?
A: It depends. Our humanizer may keep your headers if they help lower the AI detection score. However, if they increase the score, we may remove them to ensure the text bypasses AI detection.

Q: Do you offer multilingual support?
A: Yes, our humanizer supports the humanization of writing in 100+ languages. We’re continuously improving support for even more languages to ensure accessibility and flexibility for users worldwide.
​

Languages: English, Spanish, German, French, Italian, Indonesian, Dutch, Russian, Arabic, Hindi, Portuguese, Mandarin, Polish, Romanian, Swedish, Norwegian, Finnish, Danish, Slovak, Slovenian, Czech, Hungarian, Greek, Latvian, Lithuanian, Estonian, Icelandic, Luxembourgish, Macedonian, Albanian, Bosnian, Serbian, Croatian, Maltese, Montenegrin, Belarusian, Bulgarian, Catalan, Irish, Ukrainian, Cantonese, Turkish, Urdu, Bengali, Tamil, Telugu, Malayalam, Marathi, Kannada, Punjabi, Sinhala, Nepali, Thai, Vietnamese, Burmese, Khmer, Lao, Japanese, Korean, Tagalog, Ilocano, Hiligaynon, Javanese, Saraiki, Sundanese, Cebuano, Gujarati, Malay, Farsi, Dari, Kurdish, Pashto, Kazakh, Kyrgyz, Uzbek, Uighur, Tajik, Tatar, Hebrew, Armenian, Azerbaijani, Georgian, Turkmen, Maithili, Bhojpuri, Afrikaans, Amharic, Hausa, Swahili, Somali, Xhosa, Yoruba, Zulu, Igbo, Shona, Tigrinya, Haitian Creole, Quechua, Maori

Q: What if I don’t see my language on the language selector?
A: If your language isn’t listed, simply choose the “Other” option. Our “Other” feature covers any additional language not explicitly listed, and we’re always expanding our language support to include full coverage.

Q: What languages is the website available in?
A: Our site can be viewed in the following languages (select your preference in the language selector):
​
​Languages: English, Español (Spanish), Français (French), Deutsch (German), Bahasa Indonesia (Indonesian), Bahasa Melayu (Malay), Nederlands (Dutch), हिंदी (Hindi), Tagalog, Português (Portuguese), Italiano (Italian), Русский (Russian), 中文 (Chinese), 日本語 (Japanese), Română (Romanian), Türkçe (Turkish), Zulu.

Q. What is the Writing Generator?
A: The Writing Generator is an AI-powered tool on TwainGPT that helps you instantly generate essays. It’s designed for convenience, allowing you to generate AI text and immediately humanize it using the Humanizer button that appears.

Q: What types of text does the Writing Generator produce?
A: Currently, the Writing Generator specifically produces general, persuasive, and creative essays.

Q: Is the Writing Generator free?
A: Currently, the Writing Generator is only available on paid plans. Free users need to upgrade to a subscription to unlock this feature.

Q. Can I use TwainGPT on mobile?
A: Yes! TwainGPT is mobile-optimized and works smoothly across devices.

Q: What does "Watermark and Future Proof" mean?

A: "Watermark and Future Proof" means that text processed by TwainGPT is protected against potential future watermarking by large language models (LLMs). Although watermarking isn't currently standard (and likely won't be anytime soon), if it ever becomes common, TwainGPT's methods ensure that your text remains clean and undetectable.

Q. How many words are included in each subscription plan?
A: Each plan varies:

For more information about each plan, visit the pricing page.

Q. How many AI detector uses are included in each subscription plan?
A: Each plan varies:

For more information about each plan, visit the pricing page.

Q. How many writing generator uses are included in each subscription plan?
A: Each plan varies:

For more information about each plan, visit the pricing page.

Q: Does TwainGPT offer a free plan?
A: Yes! We offer a free plan that lets you try out our core features with no commitment. You'll receive 250 words per month and access to more features. If you haven’t subscribed to a plan, you’re currently on the free plan by default.

Q. Do you offer monthly and annual billing?
A: Yes. You can choose between:
​Monthly: Basic ($10), Premium ($25), Ultimate ($50)
​Annual: Basic ($8/mo), Premium ($20/mo), Ultimate ($40/mo) – billed annually

Q: I upgraded my plan, but why was I charged the full price instead of just the difference?

A: When you upgrade your plan, you're charged the full price of the new plan, and your billing cycle resets from that day. This ensures you get a full month of access at the upgraded level without any overlap or confusion. The new plan starts immediately, giving you the full value from the moment you upgrade.

Q: Can I resubscribe to the same plan I'm currently on?
A: You can’t manually resubscribe to the same plan while it’s still active. You’ll need to wait for your current billing cycle to end or upgrade to a higher-tier plan.
​

However, if you want to resubscribe to the same plan early, contact us at [email protected]. We can cancel your current plan immediately and give you the option to repurchase it right away.

Q: How do I upgrade or change my plan?
A: To upgrade or change your plan, go to the pricing page. If you upgrade, the new plan will take effect immediately.

Q: Why don’t I see the “Manage Billing” option?
A: You’re most likely on the Free plan, which doesn’t show Manage Billing. If you have a paid subscription but don’t see the option, you may be logged into the wrong account.

Q: Do you offer refunds?
A: Unfortunately, we generally do not offer refunds.

Q: What currency are transactions processed in?
A: Transactions are processed in U.S. dollars (USD).

Q: Where can I find my billing date or other billing information?
A: You can view your billing date, receipts, invoices, and update payment details by visiting your Stripe billing portal.

To access it, go to Settings > Billing > Manage Billing. This will redirect you to your billing portal.

Q: My payment failed. What should I do to pay again?
A: It depends on your situation:

Q: Why am I seeing a charge that doesn't match the pricing on your pricing page?
A: There are several possible reasons why the amount charged may differ from what's shown on our pricing page:

Q: How does upgrading between plans work?
A: Upgrades take effect immediately, but billing varies by plan type:

If you need further clarification with the upgrading system, feel free to contact us.

Q: How can I delete or update my payment method?
A: We don’t store your payment information directly — it’s securely managed by our payment processor, Stripe.

To delete or update your payment method, go to Settings > Billing > Manage Billing.
​
This will take you to your Stripe billing portal, where you can make any changes to your payment details.

Q: When will my word usage reset?
A: It depends on your plan:

Note: Exact reset times may vary slightly based on your original purchase time and Stripe’s processing times.

Q: What should I do if I’ve reached my monthly word limit?
A: If you’ve reached your monthly word limit, you can wait until your next billing cycle for your limits to reset, or upgrade your plan to get more words immediately.

Q: If I cancel my subscription, what happens to my remaining words?
A: You'll keep access to your remaining words, usage, and benefits until the end of your billing cycle. After that, your account will switch to the free plan, and all limits will reset. Unused paid plan usage will not carry over.

Q: If I have subscribed to an annual plan, can I switch to a monthly plan instead?

A: Yes, you can switch to a monthly plan. However, your current annual subscription will remain active until the end of the billing period. Once the annual period ends, your subscription will automatically switch to the monthly plan you selected.

Q: I can't find the 'Cancel Subscription' button — what should I do?
A: There are two possible reasons for this:

If you've scheduled a downgrade, you’ll need to cancel it first. You can do this in the same place where you originally scheduled the downgrade. Once canceled, the 'Cancel Subscription' button will reappear, allowing you to fully cancel your subscription.
​
Alternatively, you can go to Settings > Billing, where you’ll see a 'Cancel Subscription' button. Clicking it will prompt you to confirm the cancellation of your scheduled downgrade, then redirect you to Stripe to complete the cancellation.

Q: I didn’t authorize recurring charges—why was I billed again?
A: When you subscribed, you agreed to recurring payments as outlined in our terms.
​
This is stated on the Stripe checkout session:
​“By subscribing, you authorize TwainGPT to charge you according to the terms until you cancel.”
​
This serves as authorization for the monthly recurring billing.

Q: Does canceling my subscription give me a refund?​
A: Canceling your subscription prevents future billing, but it does not issue you a refund.

Q: Is there a free trial?

A: We don’t offer free trials, but our Free Plan lets you test core features. This gives you a risk-free way to explore TwainGPT before deciding whether to upgrade.

Q: Can I downgrade my plan instead of canceling?
A: Yes, you can switch to a lower-tier plan from your billing settings. The change will take effect on your next billing cycle.

Q: What happens if my payment fails?
A: If your payment fails, your subscription will be paused and you’ll lose access to your benefits. Stripe will automatically attempt to recover the payment. During this recovery period, you can update your payment information in your billing portal at any time to complete the payment and restore your benefits.

Q: Can I cancel at any time?
A: Yes, you can cancel your subscription at any time.

Q: Can I delete my account, and how do I do it?
A: Yes, you can delete your account at any time. To delete your account, follow these steps:

Q: Can I restore my account after deleting it?
A: If you believe your account was deleted by mistake, you can contact us for assistance. We will review the situation and determine whether a system error occurred. Please note that account restoration is not guaranteed and will be handled on a case-by-case basis.

Q. How secure is TwainGPT?
A: TwainGPT prioritizes user privacy and data security. We follow strict protocols to ensure your information and data remain confidential and secure.

Q: How do I log out of my account?
A: To log out, click on your name in the bottom-left corner of the sidebar. A pop-up will appear with the option to log out. Click it, and you'll be fully logged out.

Q: Can I use the same account on multiple devices?
A: Yes, you can log into your TwainGPT account from any device. Just be sure not to share your login details, as this could trigger account abuse flags.

Q: What sign-in options do you offer?

A: Currently, we only offer sign-in via Google. However, we plan to add more sign-in options in the near future.

Q: Can we change your password for TwainGPT if you signed in with Google?
A: Since you signed in with Google, we don’t have access to your password and can’t change it for you. To update your password, you’ll need to do so through your Google account settings.

Q: Why does my account say I’m on the Free Plan even though I’m paying?
A: This usually means you're logged into the wrong account. If you used a different account when you purchased the plan, you’ll need to log out and sign back in with the correct one.
​
Another possibility is that your payment failed, which would cause the account to be on the Free Plan. You can check your billing history to confirm.

Q: I have an active subscription, but I don’t have any words — why?

A: If your account shows no available words while you have an active subscription, it's usually because you've reached your word usage limit for the current billing cycle and your usage hasn't reset yet. Word limits reset on your billing date, which is the day you originally subscribed.

To check your billing date, go to:

Settings > Billing > Manage Billing to open your Stripe billing portal.
​
​Note: If your account shows you're on the Free Plan but you're being billed, you might be logged into the wrong account.

Q: If I delete my account, does it cancel my subscription?
A: Yes, deleting your account cancels your subscription at the end of the billing cycle.

Q: I no longer have access to the account I used to sign up. What can I do?
A: If you've lost access to the account you used to sign up, please contact our support team. We’ll do our best to help resolve the issue.
​

However, for security reasons, we can’t guarantee account recovery without proper verification.

Q: How can I track how many words I’ve used or have remaining?
A: You can view your current usage on your account dashboard.

Q: How can I unlock the 'View AI sentences' feature on the AI detector?
A: To unlock the 'View AI sentences' feature, you need to subscribe to a paid plan. All paid plans include access to this feature.

Q: What is the maximum number of words per request for the humanizer?
A: 2,000 words per request.

Q: What is the maximum number of words per request for the AI detector?
A: 2,000 words per request.

Q: What is the minimum number of words per request for the humanizer?
A: 50 words per request.

Q: What is the minimum number of words per request for the AI detector?
A: 50 words per request.

Q: How often do words, AI Detector uses, and Writing Generations reset?​
A: Usage limits reset monthly, regardless of your plan—whether you're on the Free plan or a paid subscription.

Q: Can I pause my subscription instead of canceling?
A: We don’t currently offer a pause feature. If you cancel, your plan remains active until the end of the billing cycle, and you can always resubscribe later.

Q: How can I find an old piece of text or a previous humanization?​
A: Your documents are saved automatically. Go to your Documents page to find it. You can use the search bar or sort options to help locate your text.
​
​Note: Deleting your account will permanently remove all your documents and data.

Q: What should I do if my document was flagged as AI-generated?
A: If you believe your document was incorrectly flagged as AI-generated and would like to request a word reimbursement, please provide the following details:

Once we receive this information, we’ll review your case and follow up accordingly.

Q: I’m not satisfied with the product — it made my output worse. What can I do?
A: We're sorry to hear that, and we appreciate your feedback. Please know that we’re constantly working to improve our humanizer. If your results didn’t meet expectations and you’d like us to review the issue, please send us the Document ID. We’ll evaluate it for a potential word reimbursement.

Q: Why didn't the Humanizer show my AI score?​
A: While rare, this can happen if the AI detector takes too long to determine the AI score. In these cases, we prioritize delivering your humanized text quickly, which may result in the AI score not being displayed.

Q: What should I do if the Humanizer isn’t working?
​A: If the Humanizer isn't working, please read the error message carefully—it will provide the reason. In most cases, this happens because your word usage limit has been reached. Less commonly, it could be due to temporary maintenance on our end. Check your remaining usage on your dashboard, and if you're out of words, consider upgrading your plan or waiting until your monthly limit resets.

Q: Why do different AI detectors give different results on the same text?
A: AI detectors use different algorithms and benchmarks. Some are stricter or more lenient than others, so results can vary depending on the tool used.

Q: What languages does the AI Detector support?
A: Currently, the AI Detector only supports English. We’re exploring support for additional languages in the future.

Q: Do you offer customer support via phone call?
A: No, we do not offer phone support at this time. For assistance, please reach out via email or through our support portal.

Q: How can I contact you by email?
A: For support, contact us at [email protected].

Q: Do you offer free words upon request or inquiry?
A: No, we do not provide words via requests or inquiries. However, you can join our Discord server to participate in occasional giveaways for a chance to win words.​

Q: What should I do if I can't afford TwainGPT?​
A: We understand financial situations can vary, but unfortunately, we do not have alternative pricing or assistance options available at this time. However, we do offer a Free plan that allows access to core features with no cost.

Q: Do you offer discounts or promo codes?
A: No, TwainGPT does not offer promotional codes, special pricing, or discounts at this time. Our pricing is fixed as listed on our website.

Q: Can I suggest features or give feedback?
A: Absolutely! We love hearing from users. Please email us or join our Discord server to share ideas or give your feedback on potential features.

Q: Is there a place to connect with other users?
A: Yes! Join our Discord server to share tips, ask questions, and participate in giveaways or product discussions.

Q: Do you have a referral or affiliate program?
A: We previously offered an affiliate program, but had to discontinue it due to abuse. At this time, we do not offer any referral incentives or affiliate programs.

Q: What happens if I misuse the platform or violate terms?
A: Accounts that show abusive or suspicious behavior may be temporarily or permanently suspended. Please use TwainGPT responsibly.

Q: Why was my account flagged or limited?
A: If our system detects unusually high activity or automation, it may temporarily restrict access. Please contact support so we can further review your account.

Q: I'm on the Unlimited Plan — why am I getting a limit error on the Humanizer?
A: If you're seeing a limit error, it likely means our system has flagged unusual or potentially abusive activity. Please visit twaingpt.com/unlimited-usage for more details, or contact us directly so we can review your account and help clarify the issue.

Q: Are you planning to support file uploads or integrations?
A: Yes, it's on our roadmap! We plan to add features like document upload support, image upload support, and third-party integrations.

Q: How do I upload documents to TwainGPT?​
A: Currently, TwainGPT does not support direct file uploads. However, you can copy the text from your document and paste it into the platform manually.

Q: What should I do if I’ve hit my limit for the Humanizer, AI Detector, or Writing Generator?
A: If you’ve reached your usage limit, you can upgrade your plan to gain additional access. Visit our pricing page to explore available upgrade options.

Q: Why was my account deleted for fraud?
A: Our system detected early signs of fraudulent activity associated with your account, which indicated a high likelihood of a future payment dispute. As a precaution and to protect our platform, the account was removed in accordance with our fraud prevention policies.