TwainGPT FAQs

Q: What is TwainGPT?
​A: TwainGPT is an AI humanizer that rewrites AI-generated text to make it undetectable by AI detectors. It bypasses AI detectors while maintaining the original meaning.

Q: Is TwainGPT ethical to use?
​A: Yes, TwainGPT is designed for ethical use. Users are responsible for ensuring their usage complies with institutional or platform guidelines.

Q: Is TwainGPT itself an AI model?
​A: Yes, TwainGPT is powered by an advanced AI model specifically designed for humanization and bypassing AI detection tools.

Q: How does TwainGPT bypass AI detectors?
​A: Our humanizer rewrites text, reducing patterns typically flagged by AI detection tools. It bypasses AI detectors like GPTZero, ZeroGPT, Turnitin, and others.

Q: Where is TwainGPT based?
​A: TwainGPT is operated in the United States, and its services are subject to U.S. laws and regulations.

Q: Where can I learn more about TwainGPT as a company?
​A: You can visit our LinkedIn page to view our company profile.

Q: Can TwainGPT bypass Turnitin’s AI detection?
​A: Yes. TwainGPT is specifically designed to rewrite AI-generated content in a natural, human-like way, making it highly effective at bypassing detectors like Turnitin.

Q: Can TwainGPT bypass major AI detectors?​
​A: Yes, TwainGPT can bypass every major AI detector, including Turnitin, GPTZero, ZeroGPT, Copyleaks, and more.

Q: Can I use TwainGPT for academic or professional writing?
​A: Yes, many users rely on TwainGPT to humanize their AI-written essays, reports, blogs, and more.

Q: How can I check if TwainGPT is down?
​A: Visit our status page for real-time updates on system operations, outages, and maintenance.

Q: Where can I view TwainGPT’s release notes?
​A: You can view the latest updates and improvements in the official TwainGPT Release Notes.

Q: What should I do if I get an error on the AI Detector?
​A: If you encounter an error while using the AI Detector, it may be temporarily down or under maintenance.

Q: What is the "Free Retry" feature?
​A: The "Free Retry" feature lets you instantly rehumanize your text once for free if you’d like a different version. It doesn’t use any additional words and is only available until you leave or refresh the page.

Q: What should I do if I'm encountering a technical difficulty or bug?
​A: Click the Report Bug button in the messenger and provide a detailed description of the issue. Our team will investigate it as soon as possible.

Q: Can TwainGPT generate references or citations?
​A: Currently, TwainGPT does not generate or add new references or citations. If your text already includes in-text citations, TwainGPT will maintain them.

Q: Do you offer multilingual support?
​A: Yes, our humanizer supports 100+ languages. We’re continuously improving it to broaden accessibility and adaptability for users worldwide.
​

Languages: English, Spanish, German, French, Italian, Indonesian, Dutch, Russian, Arabic, Hindi, Portuguese, Mandarin, Polish, Romanian, Swedish, Norwegian, Finnish, Danish, Slovak, Slovenian, Czech, Hungarian, Greek, Latvian, Lithuanian, Estonian, Icelandic, Luxembourgish, Macedonian, Albanian, Bosnian, Serbian, Croatian, Maltese, Montenegrin, Belarusian, Bulgarian, Catalan, Irish, Ukrainian, Cantonese, Turkish, Urdu, Bengali, Tamil, Telugu, Malayalam, Marathi, Kannada, Punjabi, Sinhala, Nepali, Thai, Vietnamese, Burmese, Khmer, Lao, Japanese, Korean, Tagalog, Ilocano, Hiligaynon, Javanese, Saraiki, Sundanese, Cebuano, Gujarati, Malay, Farsi, Dari, Kurdish, Pashto, Kazakh, Kyrgyz, Uzbek, Uighur, Tajik, Tatar, Hebrew, Armenian, Azerbaijani, Georgian, Turkmen, Maithili, Bhojpuri, Afrikaans, Amharic, Hausa, Swahili, Somali, Xhosa, Yoruba, Zulu, Igbo, Shona, Tigrinya, Haitian Creole, Quechua, Maori

Note: Additional regional variants of English, French, German, Portuguese, and Spanish are also supported.

Q: What if I don’t see my language on the language selector?
​A: If your language isn’t listed, simply choose the “Other” option. Our “Other” feature covers any additional language not explicitly listed, and we’re always expanding our language support to include full coverage.

Q: What languages is the website available in?
​A: TwainGPT is available in the following languages:

English, Español (Spanish), Français (French), Deutsch (German), Bahasa Indonesia (Indonesian), Bahasa Melayu (Malay), Nederlands (Dutch), हिंदी (Hindi), Tagalog, Português (Portuguese), Italiano (Italian), Русский (Russian), 中文 (Chinese), 日本語 (Japanese), Română (Romanian), Türkçe (Turkish), Zulu.

Q: How do I change the website language?
​A: You can change the website language from:

Q: Does TwainGPT offer dark mode?
​A: Yes, TwainGPT offers both light and dark mode.

You can switch themes by:

Q: Do you offer different writing levels?

A: We previously offered manual writing level selection. Our model now automatically adapts the writing level to match your input text, so manual selection is no longer needed.

Previously, users could choose between Basic, Intermediate, and Advanced writing levels. These options have been removed because the system now automatically adjusts the writing style based on your input.

Q: What is the Writing Generator?
​A: The Writing Generator is an AI-powered tool on TwainGPT that helps you instantly generate essays. It’s designed for convenience, allowing you to generate AI text and immediately humanize it using the Humanize button that appears.

Q: What types of text does the Writing Generator produce?
​A: Currently, the Writing Generator specifically produces general, persuasive, and creative essays.

Q: Can I use TwainGPT on mobile?
​A: Yes, TwainGPT is mobile-optimized and works smoothly across devices.

Q: When are words deducted from my account?
​A: Words are deducted once your text has fully processed. If an error occurs and no output is generated, your word count will not decrease. You can check your Documents page to confirm whether your text was successfully processed.

Q: How often is the humanizer updated?
​A: Our humanizer is continuously updated and optimized to stay effective against every AI detector such as Turnitin, GPTZero, ZeroGPT and more.

Q: What is the Pro Model?

A: The Pro Model is our most advanced humanizer model built for stronger bypass performance against AI detectors.

Q: Which plans include the Pro Model?
A: The Pro Model is available on all paid plans: Basic, Premium, and Ultimate.

Q: Can I use the Pro Model on the Free plan?

A: No, the Pro Model is only available on paid plans.

Q: How can I switch between the Basic Model and Pro Model?

A: You can switch between models using the toggle on the Humanizer.

Q: Does TwainGPT support linking a phone number to my account?
​A: No, we do not support linking phone numbers. We only offer login via Google, and we do not store or manage phone numbers.

Q: What does "Watermark and Future Proof" mean?

A: “Watermark and Future Proof” means that text processed by TwainGPT is protected against potential future watermarking by large language models (LLMs). Although watermarking is not currently standard, if it becomes more widely adopted, our methods are designed to ensure your text remains clean and undetectable.

Q: How many words are included in each subscription plan?
​A: Each plan varies:

For more information about each plan, visit the pricing page.

Q: How many AI detector uses are included in each subscription plan?
​A: Each plan varies:

For more information about each plan, visit the pricing page.

Q: How many writing generator uses are included in each subscription plan?
​A: Each plan varies:

For more information about each plan, visit the pricing page.

Q: Does TwainGPT offer a free plan?
​A: Yes, we offer a free plan that lets you try out our core features with no commitment.
​
You'll receive 250 words per month and access to core features. If you haven’t subscribed to a plan, you’re currently on the free plan by default.
​
​Note: You can upgrade to a paid plan anytime for increased limits and usage.

Q: Do you offer monthly and annual billing?
​A: Yes. You can choose between:

Note: Annual plans are billed yearly.

Q: What is the discount for annual plans?
​A: Annual plans include a 20% discount compared to monthly billing. You’re billed upfront for the full year at the lower monthly rate.

Q: Where can I submit a refund request?
​A: You can submit a refund request in the messenger by clicking Refund. The option appears when you start a new chat, so you may need to wait for any active chat to end first.

Q: Can I submit multiple refund requests?
​A: No, you can only submit one refund request.

Q: I upgraded my plan, but why was I charged the full price instead of just the difference?

A: When you upgrade your plan, you're charged the full price of the new plan, and your billing cycle resets from that day. This ensures you get a full month of access at the upgraded level without any overlap or confusion. The new plan starts immediately, giving you the full value from the moment you upgrade.

Q: Can I upgrade my plan in the middle of a billing cycle?
​A: Yes, upgrades take effect immediately and start a new billing cycle.

Q: Can I downgrade my plan in the middle of a billing cycle?
​A: Yes, downgrades take effect at the end of your current billing cycle.

Q: How do I downgrade my plan?
​A: To downgrade your plan, go to the pricing page and click Downgrade on the plan you want to switch to. Then select Schedule Downgrade to confirm.

Note: Downgrades take effect at the end of your current billing cycle.

Q: How do I switch between monthly and annual billing plans?
​A: You can switch between monthly and annual plans using the toggle at the top of the pricing page.

Q: Do you offer a one-time purchase?
​A: We don’t offer a one-time purchase, but you can subscribe and cancel anytime.

Q: Do you offer lifetime access?
​A: We do not offer lifetime plans. TwainGPT is available through monthly or annual subscriptions.

Q: Why can’t I remove my payment method?
​A: When a subscription is still active or scheduled to cancel, payment methods cannot be removed through the Stripe billing portal. Once the subscription has fully ended, the payment method can be removed.

Note: Canceling the subscription prevents any future charges.

Q: Can I just pay the difference to upgrade my plan?
​A: No, when you upgrade, you’re charged the full price of the new plan, and your billing cycle resets from that day with a full month of usage and benefits. This avoids the shortened access that would come from proration.

Q: Can I resubscribe to the same plan I'm currently on?
​A: You can’t manually resubscribe to the same plan while it’s still active. You’ll need to wait for your current billing cycle to end or upgrade to a higher-tier plan.
​

However, if you want to resubscribe to the same plan early, contact us at [email protected]. We can cancel your current plan immediately and give you the option to repurchase it right away.

Q: Can I have more than one TwainGPT subscription?
​A: No, you can only have one active TwainGPT subscription per account. If you’re seeing multiple charges, you may have subscribed to TwainGPT on another account.

Note: If you upgrade your plan while your current one is active, the new plan will automatically replace your existing subscription.

Q: How do I upgrade or change my plan?
​A: To upgrade or change your plan, go to the pricing page. If you upgrade, the new plan will take effect immediately.

Q: Why don’t I see the Manage Billing option?
​A: If you don’t see the Manage Billing option, there are a few possible reasons:

Q: Why can’t I upgrade even though I’m on the Free Plan?
​A: The most common reason is a failed payment. If you had a subscription and your payment failed, your account will switch back to the Free Plan while Stripe is in revenue recovery.
​

To fix this, go to Settings > Billing > Manage Billing and update your payment method. Once the payment is successful, your subscription will automatically return to the plan you paid for.
​

If that doesn’t resolve the issue, please contact us at [email protected].

Q: Can I transfer my subscription to another account?

A: Subscriptions are generally tied to the account where they were purchased and are not intended to be transferred. However, in certain situations, we may be able to assist.

Please contact our support team with the details of your request.

Q: Can I get an invoice for my subscription?
​A: Yes, all invoices and receipts are available in your Stripe billing portal.

Q: Where can I find my billing date or other billing information?
​A: You can view your billing date, receipts, invoices, and update payment details by visiting your Stripe billing portal.

To access it, go to Settings > Billing > Manage Billing. This will redirect you to your billing portal.

Q: My payment failed. What should I do to pay again?
​A: It depends on your situation:

Q: Why am I seeing a charge that doesn't match the pricing on your pricing page?
​A: There are several possible reasons why the amount charged may differ from what's shown on our pricing page:

Q: How does upgrading between plans work?
​A: Upgrades take effect immediately, but billing varies by plan type:

If you need further clarification about how upgrades work, feel free to contact us.

Q: How can I delete or update my payment method?
​A: Your payment details are securely handled by our payment processor, Stripe.

To delete or update your payment method, go to Settings > Billing > Manage Billing.

This will take you to your Stripe billing portal, where you can update or remove your payment details.

Q: When will my word limit reset?
​A: Word limits reset monthly for all plans.

You can view your next reset date in Settings > Billing.

Note: Reset times may vary slightly depending on your purchase time and Stripe’s processing.

Q: Where can I find my usage reset date?

A: You can find your usage reset date directly in Settings > Billing.

Q: Why was I charged twice this month?
​A: There are a few possible reasons:

Q: Why am I still being charged after cancelling?
​A: There are a few possible reasons:

Q: What should I do if I’ve reached my monthly word limit?
​A: If you’ve reached your monthly word limit, you can wait until your next billing cycle for your limits to reset, or upgrade your plan to get more words immediately.

Q: What happens to my usage if I cancel my subscription?
​A: You retain access to your plan and its limits until the end of your current billing cycle. After that, your account continues on the Free plan with its standard limits. Limits apply to each billing cycle and do not carry over.

Q: Does my remaining usage carry over to the next month?
​A: No, remaining usage doesn’t carry over. Your limits reset at the start of each new billing cycle.

Note: This applies to Humanizer words, AI Detector scans, and Writing Generator uses.

Q: How long does the cancellation discount apply?

A: The cancellation discount applies for one billing cycle. After that, your subscription renews at the standard price.

Q: Can I switch from an annual plan to a monthly plan?
​A: You can switch from an annual plan to a monthly plan if you’re upgrading to a higher-tier plan. Your unused annual balance will be applied as credit toward the new plan.

If you want to switch to the same plan but monthly, you’ll need to wait until after your current billing period. You can schedule a downgrade so that your plan automatically changes once your billing period ends.

Q: Why don’t I see the 'Cancel Subscription' button?
​A: There are a few possible reasons for this:

Note: If you've scheduled a downgrade, you’ll need to cancel it first. You can do this in the same place where you originally scheduled the downgrade. Once canceled, the 'Cancel Subscription' button will reappear, allowing you to fully cancel your subscription.

Q: Do subscriptions renew automatically?
​A: Yes, subscriptions renew automatically unless canceled before your next billing date.

This is stated on the Stripe checkout session:
​“By subscribing, you authorize TwainGPT to charge you according to the terms until you cancel.”
​
This serves as authorization for recurring billing.

Q: Does canceling my subscription issue a refund?
​A: Canceling your subscription prevents future billing, but it does not automatically issue a refund.

Q: Is there a free trial?

A: We don’t offer free trials, but our Free Plan lets you test core features. This gives you a risk-free way to explore TwainGPT before deciding whether to upgrade.

Q: Can I downgrade my plan instead of canceling?
​A: Yes, you can switch to a lower-tier plan from your billing settings. The change will take effect on your next billing cycle.

Q: What happens if my payment fails?
A: If your payment fails, your subscription will be paused and you’ll lose access to your benefits. Stripe will automatically attempt to recover the payment. During this recovery period, you can update your payment information in your billing portal at any time to complete the payment and restore your benefits.

Q: Can I cancel at any time?
​A: Yes, you can cancel your subscription at any time.

Q: How do I delete my account?
​A: You can delete your account at any time.

To delete your account, follow these steps:

Note: Account deletion is permanent and will remove all associated data.

Q: Can I restore my account after deleting it?
​A: If you believe your account was deleted by mistake, please contact us for assistance. We will review your request and determine whether restoration is possible. Please note that account recovery is not guaranteed and is handled on a case-by-case basis.

Q: How secure is TwainGPT?
​A: TwainGPT prioritizes user privacy and data security. We follow strict protocols to ensure your information and data remain confidential and secure.

Q: How does TwainGPT handle my data?
​A: TwainGPT processes data securely in accordance with our Privacy Policy.

Q: Where can I find TwainGPT’s Terms of Use?
​A: You can view our Terms of Use on our website.

Q: Where can I find TwainGPT’s Privacy Policy?
​A: You can view our Privacy Policy on our website.

Q: How do I log out of my account?
​A: To log out of your account:

Q: How can I sign out of my devices?
​A: To manage your devices, go to your Google Account > Security > Your devices. From there, you can view all active sessions and choose to sign out of individual devices.

Note: Google no longer offers an option to sign out of all devices at once.

Q: Can I use the same account on multiple devices?
​A: Yes, you can log into your TwainGPT account from any device.

Q: Can I share my account?
​A: No, accounts are intended for individual use only. Sharing your account may result in security restrictions.

Q: What sign-in options do you offer?

A: Currently, we only offer sign-in via Google. However, we plan to add more sign-in options in the near future.

Q: Can I change the email linked to my account?
​A: No, accounts are linked to the Google account used to sign in and the email cannot be changed. If you’d like to use a different email, you’ll need to sign in with the Google account you want to use instead.

Q: Can you change your password for TwainGPT if you signed in with Google?
​A: Since you signed in with Google, we don’t have access to your password and can’t change it for you.

To update your password, you’ll need to do so through your Google account settings.

Q: Do I need a Gmail address to sign in with Google?
​A: No, you don’t need a Gmail address to sign in. Google supports different types of accounts, including iCloud, Outlook, Yahoo, work, and school emails.

As long as your email is linked to a Google Account, you can use it to log in to TwainGPT.

Q: Why does TwainGPT sign me into the wrong Google account?
​A: This can happen when your browser automatically signs you into your default Google account. The issue comes from Google’s sign-in system and can cause you to be logged into the wrong account if you use multiple Google accounts.

​To fix this:

Alternatively, you can open TwainGPT in an incognito/private browser window and sign in there. This lets you choose the correct account without affecting your other Google sessions.

Q: Why is my account on the Free Plan if I have a subscription?
​A: This usually means you're logged into a different account than the one you used to subscribe. If so, please log out and sign back in with the correct account.

Another possibility is that your payment failed, which would cause the account to revert to the Free Plan. You can review your billing details by going to Settings > Billing > Manage Billing.

Q: How do I switch to a different account?
​A: To switch accounts:

Q: Why do I have no words remaining if I have an active subscription?

A: If your account has no words remaining while you have an active subscription, you’ve likely reached your word limit for the current billing cycle and your usage has not reset yet. Word limits reset monthly on your billing date.

To check your next reset date, go to Settings > Billing, where you’ll see when your usage resets.

Note: If your account shows the Free Plan while you have an active subscription, you may be signed into a different account.

Q: Does deleting my account cancel my subscription?
​A: Yes, deleting your account cancels your subscription at the end of your billing cycle.

Q: What should I do if I can’t access the account I signed up with?
​A: If you can’t access the account you signed up with, please email us at [email protected] for assistance. We will review your request and assist you accordingly.

Q: How can I track my word usage and remaining limits?
​A: You can view your current word usage and remaining limits directly on your account dashboard.

Q: What is Advanced Scan on the AI Detector?
​A: Advanced Scan provides in-depth analysis with sentence-level detection, showing which sentences are identified as AI-generated.

Q: Which plans include Advanced Scan?
​A: Advanced Scan is available on all paid plans: Basic, Premium, and Ultimate.

Q: Can I use Advanced Scan on the Free plan?
​A: No, Advanced Scan is only available on paid plans.

Q: How can I enable Advanced Scan?
​A: You can enable Advanced Scan using the toggle on the AI Detector.

Q: What is the maximum number of words per request for the humanizer?
​A: 2,000 words per request.

Q: What is the minimum number of words per request for the humanizer?
​A: 50 words per request.

Q: What is the maximum number of words per request for the AI detector?
​A: 2,000 words per request.

Q: What is the minimum number of words per request for the AI detector?
​A: 50 words per request.

Q: How often do my usage limits reset?
​A: Usage limits reset monthly, regardless of your plan. This includes Humanizer words, AI Detector uses, and Writing Generator uses.

Q: Can I pause my subscription instead of canceling?
​A: We don’t currently offer a pause feature. If you cancel, your plan remains active until the end of the billing cycle, and you can always resubscribe later.

Q: How can I find my previous documents?
​A: Documents are saved automatically and can be found on the Documents page. You can use the search bar or sort options to help locate your documents.

Note: Humanizer and Writing Generator requests automatically create a saved document with a unique 24-character Document ID.

Q: Where can I find my AI Detector results?

A: AI Detector results are not stored and do not appear on the Documents page.

Q: What happens to my documents if I delete my account?
​A: Deleting your account will permanently delete all of your saved documents.

Q: How do I delete a document?
​A: Go to the Documents page, open the document you want to delete, and select Delete.

Q: Can I delete all of my documents at once?
​A: Yes, you can delete all your documents at once.

Go to Settings > Delete all documents and confirm the action.

Q: Can I upload documents to TwainGPT?
​A: Yes, you can upload supported document files directly within the platform.

Q: What should I do if my document was flagged as AI-generated?
​A: If your document was flagged as AI-generated and you would like to request a word reimbursement, please provide the following details:

Once we receive this information, we’ll review your case and follow up accordingly.

Q: Why didn’t the Humanizer show an AI score?
​A: While rare, this can occur if there is a temporary issue with the AI Detector during processing. In these cases, your humanized text is still delivered successfully, but the AI score may not appear.

Q: What should I do if the Humanizer isn’t working?
​A: If the Humanizer isn’t working, please review the error message displayed, as it typically explains the issue. In most cases, this occurs when your word limit for the current billing cycle has been reached.

You can check your remaining usage on your dashboard. If you’ve reached your limit, you may upgrade your plan or wait until your usage resets.

Q: Why do different AI detectors give different results on the same text?
​A: AI detectors use different algorithms, models, and benchmarks. This means each detector evaluates content differently, which can lead to varying results across tools.

Q: What languages does the AI Detector support?
​A: Currently, the AI Detector only supports English. We’re exploring support for additional languages in the future.

Q: Do you offer customer support via phone call?
​A: No, we do not offer phone support at this time. For assistance, please contact us by email or through the in-app messenger.

Q: How can I contact you by email?
​A: For support, contact us at [email protected].

Q: Do you offer live chat support?
​A: Yes, you can contact us directly through the in-app messenger for faster help.

Q: What’s the average response time for support?
​A: Response times vary depending on volume, but we typically reply within a few hours.

Q: Do you offer free words upon request or inquiry?
​A: No, we do not provide words via requests or inquiries. However, you can join our Discord server to participate in giveaways.

Q: Can I suggest features or give feedback?
​A: Absolutely! We truly value your feedback. You can email us or join our Discord server to share your ideas for potential features.

Q: How do I join the Discord server?
​A: You can join our Discord through this link.

Q: Do you have a referral or affiliate program?
​A: We previously offered an affiliate program, but had to discontinue it due to abuse. At this time, we do not offer any referral incentives or affiliate programs.

Q: What happens if I misuse the platform or violate terms?
​A: Accounts that engage in abusive, fraudulent, or suspicious activity may be subject to temporary or permanent restrictions in accordance with our Terms of Use.

Q: Why was my account flagged or limited?
​A: If our system detects unusual activity, it may temporarily restrict access.

Q: Why am I getting a limit error on the humanizer?
​A: If you see a limit error, it usually means our system has detected unusual activity or usage patterns. Your access may be temporarily restricted as a precaution.

Q: Why did I get an "abnormal usage" message on the Humanizer?
​A: This message appears when our system detects activity that may violate our usage policies. When this occurs, access to the Humanizer is temporarily restricted.
​
If you believe this was triggered incorrectly, please reach out to support via email or the in-app messenger.

You may also review our Unlimited Usage page for additional information.

Q: What should I do if I’ve reached my usage limit for the Humanizer, AI Detector, or Writing Generator?
​A: If you’ve reached your usage limit, you can upgrade your plan for higher limits. Visit our pricing page to explore available upgrade options.

Q: Why was my account terminated for fraud?
​A: Our system received notice of a payment on your account that was flagged as high risk for unauthorized or fraudulent activity. To protect our platform, customers, and payment partners, the account was terminated in accordance with our Terms of Use.