Q. What is TwainGPT?
A: TwainGPT is an AI humanizer tool that rewrites AI-generated text to make it undetectable by AI-detectors. It helps users bypass AI detectors while keeping the original meaning intact.

Q: Is TwainGPT ethical to use?
A: Yes. TwainGPT is designed for ethical use. Its purpose is to help users bypass AI detectors, which are often known to falsely flag content that wasn't generated by AI. We do not support or condone academic dishonesty or any form of misrepresentation. Users are solely responsible for ensuring their use of TwainGPT and AI complies with the guidelines and policies of their institution or organization.

Q: Is TwainGPT itself an AI model?
A: Yes, TwainGPT is powered by advanced AI trained specifically for humanization, but it's optimized to reverse the typical AI "fingerprint" rather than generate robotic-sounding output.​

Q. Where is TwainGPT operated from?
A: TwainGPT is fully operated in the United States. All services are governed by U.S. laws, and any legal disputes will be handled under U.S. jurisdiction.

Q. Do EU consumer protection laws, such as the 14-day cooling-off period, apply to your services?
A: While we respect international consumer expectations, we are a U.S.-based company operating under full U.S. jurisdiction. As such, we are not legally obligated to comply with EU consumer laws, including the 14-day cooling-off period. All transactions are subject to U.S. laws and our stated terms of service.

Q: Is it legal to use a humanizer like TwainGPT?
​A: Yes, using a tool like TwainGPT is legal. However, it’s your responsibility to use it ethically and in accordance with the rules of your institution, workplace, or platform.

Q. How does TwainGPT help bypass AI detectors?
A: Our humanizer rewrites text in a human-like tone, reducing patterns typically flagged by AI detection tools. It’s effective against detectors like GPTZero, ZeroGPT, Turnitin, and others.

Q: Can TwainGPT bypass Turnitin’s AI detection?
A: Yes. TwainGPT is specifically designed to rewrite AI-generated content in a natural, human-like way, making it highly effective at bypassing detectors like Turnitin.

Q: Can TwainGPT bypass most major AI detectors?​
A: Yes. TwainGPT is designed to help users bypass a wide range of AI detection tools, including Turnitin, GPTZero, ZeroGPT, CopyLeaks, and more. While no tool can promise 100% guaranteed success, our humanizer has a strong track record of reducing detection scores across the board.

Q. Can I use TwainGPT for academic or professional writing?
A: Yes, many users rely on TwainGPT to humanize their AI-written essays, reports, emails, blogs, and more.

Q: Do you offer multilingual support?
A: Yes, our humanizer supports the humanization of writing in 100+ languages. We’re continuously improving support for even more languages to ensure accessibility and flexibility for users worldwide.

Q. Can TwainGPT humanize text in other languages?
A: Yes, TwainGPT supports 100+ languages and offers native-sounding results for global users.

Q. Can I use TwainGPT on mobile?
A: Yes! TwainGPT is mobile-optimized and works smoothly across devices.

Q. What’s the word limit per request?
A: It depends on your plan:
Free: 250 words/request
Basic: 1,000 words/request
Premium & Ultimate: 2,000 words/request

Q. How many word's are included in each subscription plan?
A: Each plan varies:
Free: 250 Humanizer Words/month
Basic: 8,000 Humanizer Words/month
Premium: 30,000 Humanizer Words/month
Ultimate: Unlimited Humanizer Words

Q: Does TwainGPT offer a free plan?
A: Yes! We offer a Free plan that lets you try out core features with no commitment. For full details on what's included, please visit our pricing page.

Q. Do you offer monthly and annual billing?
A: Yes. You can choose between:
Monthly: Basic ($10), Premium ($25), Ultimate ($50)
Annual: Basic ($8/mo), Premium ($20/mo), Ultimate ($40/mo) – billed annually at a discount (20%)

Q: Do you offer refunds?
A: No, we do not offer refunds. All sales are final. Please review your purchase carefully before completing the transaction.

Q: What currency are transactions processed in?
A: All transactions are processed in U.S. Dollars (USD), regardless of the user's location. Please keep this in mind when reviewing pricing or making a purchase.

Q: Why am I seeing a charge that doesn't match the pricing on your billing page?
A: This could be due to one of two reasons:
Taxes: Depending on your country or state, applicable taxes may be added to your total.
Currency Conversion: All transactions are processed in USD. If you're using a different currency, your bank may apply a conversion rate, which can affect the final charge you see.

Q: What if I accidentally purchased the annual subscription?
A: As stated in our terms, we do not offer refunds—so we will not be able to issue a refund for accidental purchases. Additionally, since the full year has already been paid, we cannot convert your subscription to a different plan. However, you’re always free to cancel your subscription at any time to avoid being billed again next year.

Q: I didn’t authorize the recurring charge—why was I billed again?
A: When you subscribed, you agreed to recurring payments as outlined in our terms. This is clearly stated on the Stripe billing page:
​“By confirming your subscription, you allow TwainGPT to charge you for future payments in accordance with their terms. You can always cancel your subscription.”
This serves as authorization for the monthly recurring transaction.

Q: Does canceling my subscription give me a refund?​
A: No. Canceling your subscription stops future billing, but we do not offer refunds for past charges. All sales are final.

Q: What do I get if I upgrade my plan?
A: When you upgrade, you receive the difference between the two plans. For example, if Basic offers 8,000 words for $10 and Premium offers 30,000 words for $25, you'll pay the $15 difference and receive an additional 22,000 words along with all Premium benefits.

Q: Does my billing date change if I upgrade?
A: No, your billing date remains the same. You’ll continue to be billed on the same day each month (based on your original subscription date), but at the new, higher tier rate.

Q: Can I downgrade my plan instead of canceling?
A: Yes, you can switch to a lower-tier plan from your billing settings. The change will take effect on your next billing cycle.

Q: What happens if my payment fails?
A: If a payment fails, your subscription will be paused, and you may lose access to premium features. You can update your payment info at any time to resume service.

Q: Can I cancel at any time?
A: Yes, you can cancel your subscription at any time.

Q: Can I delete my account, and how do I do it?
A: Yes, you can delete your account at any time. To delete your account, follow these steps:

Q: Can I restore my account after deleting it?
A: If you believe your account was deleted by mistake, you can contact us for assistance. We will review the situation and determine whether a system error occurred. Please note that account restoration is not guaranteed and will be handled on a case-by-case basis.

Q: How do I log out of my account?
A: To log out, click on your name in the bottom-left corner of the sidebar. A pop-up will appear with the option to log out. Click it, and you'll be fully logged out.

Q: Can I use the same account on multiple devices?
A: Yes, you can log into your TwainGPT account from any device. Just be sure not to share your login details, as this could trigger account abuse flags.

Q: Can you change my password for TwainGPT if I signed in with Google?
A: Since you signed in using Google, we don’t have access to your password and cannot change it. To update your password, you’ll need to manage it directly through your Google account settings.

Q: How can I track how many words I’ve used or have remaining?
A: You can view your current word balance and usage history on your account dashboard.

Q: What happens if I submit a text that exceeds my remaining word count?
A: The tool will notify you before processing and suggest upgrading your plan or trimming your input.

Q: How often do words, AI Detector uses, and Writing Generations reset?​
A: All usage limits reset monthly, regardless of your plan—whether you're on the Free plan or a paid subscription.

Q: Can I pause my subscription instead of canceling?
A: We don’t currently offer a pause feature. If you cancel, your plan remains active until the end of the billing cycle, and you can always resubscribe later.

Q: How can I find an old piece of text or a previous humanization?​
A: Your documents are saved automatically. Just go to your Documents page to find it. You can use the search bar or sort options to help locate your text.

Q: What should I do if my document was flagged as AI-generated?
A: If your document was incorrectly flagged as AI-generated and you'd like to request a word reimbursement, please provide the following details:

Q: I’m not satisfied with the product—it made my output worse. What can I do?
A: We understand that your results may not have met expectations. If you’d like us to review the issue, please send us the Document ID, and we’ll evaluate it for a potential word reimbursement.

Q: Why didn't the Humanizer show my AI score?​
A: While rare, this can happen if the AI detector takes too long to determine the AI score. In these cases, we prioritize delivering your humanized text quickly, which may result in the AI score not being displayed. We apologize for the inconvenience.

Q: What should I do if the Humanizer isn’t working?
​A: If the Humanizer isn't working, please read the error message carefully—it usually provides the reason. In most cases, this happens because you're out of word credits or your plan limit has been reached. Less commonly, it could be due to temporary maintenance on our end. Check your remaining balance on your dashboard, and if you're out of words, consider upgrading your plan or waiting until your monthly limit resets.

Q: Why do different AI detectors give different results on the same text?
A: AI detectors use different algorithms and benchmarks. Some are stricter or more lenient than others, so results can vary depending on the tool used.

Q: What languages does the AI Detector support?
A: Currently, the AI Detector only supports English. We’re exploring support for additional languages in the future.

Q: Do you offer customer support via phone call?
A: No, we do not offer phone support at this time. For assistance, please reach out via email or through our support portal.

Q: Does TwainGPT offer an Informal Dispute Resolution Conference (IDRC) or phone support?
A: We do not offer an Informal Dispute Resolution Conference (IDRC). All disputes must be handled through the chat on TwainGPT or by emailing [email protected]. We do not provide a phone number and will not make or accept phone calls under any circumstances. This ensures clear communication and proper documentation of all concerns. While we understand the preference some may have for informal or verbal discussions, our support is strictly provided through written channels only. Please use the chat or email listed above for any issues, and our team will respond as promptly as possible. Thank you for understanding.

Q: Do you offer free words upon request or inquiry?
A: No, we do not provide words via requests or inquiries. However, you can join our Discord server to participate in giveaways for a chance to win words.​

Q: What should I do if I can't afford TwainGPT?​
A: We understand financial situations can vary, but unfortunately, we do not have alternative pricing or assistance options available at this time. We do offer a Free plan that allows access to core features with no cost.

Q: Do you offer discounts or promo codes?
A: No, TwainGPT does not offer promotional codes, special pricing, or discounts at this time. All pricing is fixed as listed on our website.

Q: Can I suggest features or give feedback?
A: Absolutely! We love hearing from users. Please email us or join our Discord server to share ideas or vote on upcoming features.

Q: Is there a place to connect with other users?
A: Yes! Join our Discord server to share tips, ask questions, and participate in giveaways or product discussions.

Q: Do you have a referral or affiliate program?
A: No, we previously offered a referral and affiliate program, but unfortunately had to discontinue it due to abuse and a high number of fraudulent signups. At this time, we do not offer any referral incentives or affiliate partnerships. Thanks for understanding!

Q: What happens if I misuse the platform or violate terms?
A: Accounts showing abusive or suspicious behavior may be temporarily or permanently suspended. Always use TwainGPT responsibly and within your institution’s guidelines.

Q: Why was my account flagged or limited?
A: If our system detects unusually high activity or automation, it may temporarily restrict access. Please contact support so we can review your account.

Q: I'm on the Unlimited Plan—why am I getting a limit error on the Humanizer?
A: If you're seeing an error, it likely means our system has detected unusual or potentially abusive activity. Please reach out to us directly so we can review your account and clarify the issue.

Q: Are you planning to support file uploads or integrations?
A: Yes! We’re actively working on features like document upload support and third-party integrations. Stay tuned via our newsletter for updates.

Q: How do I upload documents to TwainGPT?​
A: Currently, TwainGPT does not support direct file uploads. However, you can copy the text from your document and paste it into the platform manually. We apologize for this inconvenience and appreciate your understanding.

Q: What should I do if I’ve hit my limit for the AI Detector or Writing Generator?
A: If you’ve reached your usage limit, you can upgrade your plan to gain additional access. Visit the pricing page to explore available upgrade options.

Q: What should I do if I run out of words on the Humanizer?
A: If you’ve run out of words, you can upgrade your plan to receive more. Head to the pricing page to choose the plan that best fits your needs.