Verva FAQ

Q: Is TwainGPT now Verva?
​A: Yes, TwainGPT has rebranded as Verva. It is the same company, team, and service under a new name and website.

Q: Can I use my existing account on Verva?
​A: Yes, your existing account is already available on Verva. Sign in using the same account you previously used for TwainGPT. You do not need to create a new account or transfer anything.

Q: Are my subscription, saved documents, and plan limits the same on Verva?
​A: Yes, your subscription, saved documents, plan limits, and account information remain unchanged and are available through your existing account on Verva.

Q: Where can I access Verva?
​A: You can access Verva at verva.com, and existing TwainGPT links will automatically redirect to the corresponding pages on Verva.

Q: What is Verva?
​A: Verva is an AI writing platform designed to humanize AI-generated text and analyze writing for AI detection. Its AI Humanizer rewrites AI-generated text into natural, undetectable writing that bypasses AI detectors.

Q: Is Verva ethical to use?
​A: Yes, Verva is designed for ethical use. Users are responsible for ensuring their usage complies with institutional or platform guidelines.

Q: Is Verva itself an AI model?
​A: Verva is an AI writing platform powered by our own advanced AI models developed specifically for humanization and AI detection.

Q: Where is Verva based?
​A: Verva is operated and based in the United States.

Q: What company operates Verva?
​A: Verva is owned and operated by Verva, LLC.

Q: Where can I learn more about Verva as a company?
​A: You can visit our LinkedIn page to view our company profile.

Q: Can Verva bypass Turnitin’s AI detection?
​A: Yes, Verva is designed to bypass Turnitin and other major AI detection tools. Our system continuously evolves to stay effective against the latest detection methods.

Q: Can Verva bypass major AI detectors?​
​A: Yes, Verva can bypass major AI detectors, including Turnitin, GPTZero, ZeroGPT, Copyleaks, and more.

Q: How does Verva bypass AI detectors?
​A: Our humanizer rewrites text, reducing patterns typically flagged by AI detection tools. It bypasses AI detectors like GPTZero, ZeroGPT, Turnitin, and others.

Q: Can I use Verva for academic or professional writing?
​A: Yes, many users rely on Verva to humanize their AI-written essays, reports, blogs, and more.

Q: How can I check if Verva is down?
​A: Visit our status page for real-time updates on system operations, outages, and maintenance.

Q: What is the "Free Retry" feature?
​A: The "Free Retry" feature lets you instantly re-humanize your text once for free if you’d like a different version. It doesn’t use any additional words and is only available until you leave or refresh the page.

Q: What should I do if I encounter a technical issue, error, or bug?

A: Please contact us at [email protected] and provide a description of the issue you experienced. Our team will investigate it as soon as possible.

Q: Do you offer multilingual support?
​A: Yes, our humanizer supports 100+ languages, and we’re continuously improving it to broaden accessibility and adaptability for users worldwide.

Q: What languages does the AI Detector support?
​​A: Verva's AI Detector supports 100+ languages. It can analyze text across a wide range of languages and writing styles while providing consistent and reliable detection results.

Q: What if I don’t see my language on the language selector?
​A: If your language isn’t listed, select Other. This option supports additional languages that are not explicitly listed, and we are continuously expanding our language support.

Q: What languages is the website available in?
​A: Verva is available in the following languages:

English, Español (Spanish), Français (French), Deutsch (German), Bahasa Indonesia (Indonesian), Bahasa Melayu (Malay), Nederlands (Dutch), हिंदी (Hindi), Tagalog, Português (Portuguese), Italiano (Italian), Русский (Russian), 中文 (Chinese), 日本語 (Japanese), Română (Romanian), Türkçe (Turkish), Zulu.

Q: How do I change the website language?
​A: You can change the website language from:

Q: Does Verva offer dark mode?
​A: Yes, Verva offers both light and dark modes.

You can switch themes by:

Q: What is the Writing Generator?
​A: The Writing Generator is an AI-powered tool that helps you instantly generate essays. It’s designed for convenience, allowing you to generate AI text and immediately humanize it using the Humanize button that appears.

Q: What types of text does the Writing Generator produce?
​A: Currently, the Writing Generator specifically produces general, persuasive, and creative essays.

Q: Can I use Verva on mobile?
​A: Yes, Verva is mobile-optimized and works smoothly across devices.

Q: Does Verva have a mobile app?

A: No, Verva does not currently have a mobile app.

Note: We may offer a mobile app in the future.

Q: When are words deducted from my account?
​A: Words are deducted once your text has fully processed. If an error occurs and no output is generated, your word count will not decrease. You can check your Documents page to confirm whether your text was successfully processed.

Q: How often is the humanizer updated?
​A: Our Humanizer is continuously updated and optimized to stay effective against major AI detectors, including Turnitin, GPTZero, ZeroGPT, and more.

Q: What is the Pro Model?

A: The Pro Model is our most advanced humanizer model built for stronger bypass performance against AI detectors.

Q: Which plans include the Pro Model?
​A: The Pro Model is available on all paid plans: Basic, Premium, and Ultimate.

Q: Can I use the Pro Model on the free plan?

A: No, the Pro Model is only available on paid plans.

Q: How can I switch between the Basic Model and Pro Model?

A: You can switch between models using the toggle on the Humanizer.

Q: Does Verva support linking a phone number to my account?
​A: No, we do not support linking phone numbers. We only offer login via Google, and we do not store or manage phone numbers.

Q: How many words are included in each subscription plan?
​A: Each plan varies:

For more information about each plan, visit the pricing page.

Q: How many AI detector uses are included in each subscription plan?
​A: Each plan varies:

For more information about each plan, visit the pricing page.

Q: How many writing generator uses are included in each subscription plan?
​A: Each plan varies:

For more information about each plan, visit the pricing page.

Q: Does Verva offer a free plan?
​A: Yes, Verva offers a free plan as a starter option to test the platform. The free plan includes 250 words per month and limited access to features.

If you need full access, higher limits, and additional features, you can upgrade to a paid plan at any time.

Q: How can I subscribe to a Verva plan?
​A: Visit the pricing page to review available plans, compare pricing, features, and usage limits, and subscribe to a plan.

Q: Do you offer monthly and annual billing?

A: Yes, you can choose between:

Monthly

Annual

Note: Annual plans are billed yearly at the discounted annual rate.

Q: What is the discount for annual plans?
​A: Annual plans include a 20% discount compared to monthly billing. You’re billed upfront for the full year at the lower monthly rate.

Q: Can I upgrade my plan in the middle of a billing cycle?
​A: Yes, upgrades take effect immediately and start a new billing cycle.

Q: Can I downgrade my plan in the middle of a billing cycle?
​A: Yes, downgrades take effect at the end of your current billing cycle.

Q: How do I downgrade my plan?
​A: To downgrade your plan, visit the pricing page and click Downgrade on the plan you want to switch to. Then select Schedule Downgrade to confirm.

Note: Downgrades take effect at the end of your current billing cycle.

Q: How do I switch between monthly and annual billing plans?
​A: You can switch between monthly and annual plans using the toggle on the pricing page.

Q: Do you offer a one-time purchase?
​A: We don’t offer a one-time purchase, but you can subscribe and cancel anytime.

Q: Do you offer lifetime access?
​A: We do not offer lifetime plans. Verva is available through monthly or annual subscriptions.

Q: How do I upgrade or change my plan?
​A: To upgrade or change your plan, visit the pricing page. If you upgrade, the new plan will take effect immediately.

Q: Can I get an invoice or receipt for my subscription?
​A: Yes, all invoices and receipts are available in your billing portal.

Q: How do I update my billing details or payment information?
​A: To update your billing information, go to Settings → Billing → Manage Billing.

Q: Where can I find my billing date or other billing information?
​A: You can view your billing date, receipts, invoices, and other billing details in your billing portal.

To access your billing portal, go to Settings → Billing → Manage Billing.

Q: Why is my card being declined?

A: Card declines can occur for a variety of reasons.

Common reasons include:

To resolve this, try the following:

If you're still unable to complete payment, contact us at [email protected].

Q: Can I pay in my local currency?
​A: If your currency is supported, the checkout will show prices in your local currency.

You can choose to pay in your local currency using the exchange rate provided by Stripe, or pay in U.S. dollars and let your bank or card issuer handle the conversion.

Q: Why can the price vary slightly each billing cycle?
​A: If you pay in your local currency, the amount may vary slightly each billing cycle because exchange rates fluctuate over time. The subscription price is set in U.S. dollars and converted to your local currency at the time of billing.

Q: How is the exchange rate determined for my payment?
​A: The exchange rate is determined automatically by Stripe at the time of checkout or billing. Stripe converts the price from U.S. dollars to your local currency using its applicable exchange rate, which may include a currency conversion fee.

Note: If you decide to pay in U.S. dollars, your bank or card issuer will handle any currency conversion.

Q: Which currencies are supported?
​A: We support over 100 currencies. If your currency is supported, it will automatically appear as an option during checkout.

Q: How can I remove or update my payment method?
​A: To remove or update your payment method, go to Settings → Billing → Manage Billing.

This will take you to your billing portal, where you can manage your payment methods.

Q: When will my word limit reset?
​A: Word limits reset monthly for all plans.

You can view your next monthly reset date in Settings → Billing.

Q: When does my word limit reset with an annual plan?

A: Word limits reset monthly on annual plans. Your usage resets on the same day each month throughout your annual subscription.

You can view your next monthly reset date in Settings → Billing.

Example: If you subscribe on January 10, your usage will reset on February 10, March 10, April 10, and continue resetting on the 10th of every month throughout your annual subscription.

Q: Where can I find my usage reset date?

A: You can find your usage reset date directly in Settings → Billing.

Q: Do you offer custom plans?

A: No, we do not offer custom plans outside of our standard subscription options.

If you need more usage than your current plan provides, you can upgrade your plan to receive higher limits immediately.

Q: Can I switch from an annual plan to a monthly plan?
​A: You can switch from an annual plan to a monthly plan if you’re upgrading to a higher-tier plan. Your unused annual balance will be applied as credit toward the new plan.

If you want to switch to the same plan but monthly, you’ll need to wait until after your current billing period. You can schedule a downgrade so that your plan automatically changes once your billing period ends.

Q: Can I pause my subscription instead of canceling?
​A: We don’t currently offer a pause feature. If you cancel, your plan remains active until the end of the billing cycle, and you can always resubscribe later.

Q: Is there a free trial?

A: We don’t offer free trials, but our free plan lets you test core features. This gives you a risk-free way to explore Verva before deciding whether to upgrade.

Q: Can I cancel at any time?
​A: Yes, you can cancel your subscription at any time.

Q: How do I delete my account?
​A: You can delete your account at any time.

To delete your account, follow these steps:

Q: How secure is Verva?
​A: Verva prioritizes user privacy and data security. We follow strict protocols to ensure your information and data remain confidential and secure.

Q: How does Verva handle my data?
​A: Verva processes data securely in accordance with our Privacy Policy.

Q: Where can I find Verva's Terms of Use?
​A: You can view our Terms of Use on our website.

Q: Where can I find Verva's Privacy Policy?
​A: You can view our Privacy Policy on our website.

Q: How do I log out of my account?
​A: To log out of your account:

Q: How can I sign out of my devices?
​A: To manage your devices, go to your Google Account → Security → Your devices. From there, you can view all active sessions and choose to sign out of individual devices.

Note: Google no longer offers an option to sign out of all devices at once.

Q: Can I use the same account on multiple devices?
​A: Yes, you can log into your Verva account from any device.

Q: What sign-in options do you offer?

A: Currently, we only offer sign-in via Google. However, we plan to add more sign-in options in the near future.

Q: Can I change the email linked to my account?
​A: No, accounts are linked to the Google account used to sign in and the email cannot be changed. If you’d like to use a different email, you’ll need to sign in with the Google account you want to use instead.

Q: Can I change my Verva password if I signed in with Google?
​A: Since you signed in with Google, we don’t have access to your password and can’t change it for you.

To update your password, you’ll need to do so through your Google account settings.

Q: Do I need a Gmail address to sign in with Google?
​A: No, you don’t need a Gmail address to sign in. Google supports different types of accounts, including iCloud, Outlook, Yahoo, work, and school emails.

As long as your email is linked to a Google Account, you can use it to log in to Verva.

Q: Why does Verva sign me into the wrong Google account?
​A: This can happen when your browser automatically signs you into your default Google account. The issue comes from Google’s sign-in system and can cause you to be logged into the wrong account if you use multiple Google accounts.

​To fix this:

Alternatively, you can open Verva in an incognito/private browser window and sign in there. This lets you choose the correct account without affecting your other Google sessions.

Q: How do I switch to a different account?
​A: To switch accounts:

Q: How can I track my word usage and remaining limits?
​A: You can view your current word usage and remaining limits directly on your account dashboard.

Q: What is Advanced Scan on the AI Detector?
​A: Advanced Scan provides in-depth analysis with sentence-level detection, showing which sentences are identified as AI-generated.

Q: Which plans include Advanced Scan?
​A: Advanced Scan is available on all paid plans: Basic, Premium, and Ultimate.

Q: Can I use Advanced Scan on the free plan?
​A: No, Advanced Scan is only available on paid plans.

Q: How can I enable Advanced Scan?
​A: You can enable Advanced Scan using the toggle on the AI Detector.

Q: Why aren’t any AI sentences highlighted on the AI Detector?
​A: Sentence-level highlighting only appears when Advanced Scan is enabled.

If Advanced Scan is enabled and no sentences are highlighted, it means the detector did not identify any sentences as AI-generated in the text.

Q: How often do my usage limits reset?
​A: Usage limits reset monthly, regardless of your plan. This includes Humanizer words, AI Detector uses, and Writing Generator uses.

Q: How can I find my previous documents?
​A: Documents are saved automatically and can be found on the Documents page. You can use the search bar or sort options to help locate your documents.

Note: Humanizer and Writing Generator requests automatically create a saved document with a unique 24-character Document ID.

Q: Where can I find my AI Detector results?

A: AI Detector results are not stored and do not appear on the Documents page.

Q: What happens to my documents if I delete my account?
​A: Deleting your account will permanently delete all of your saved documents.

Q: How do I delete a document?
​A: Go to the Documents page, open the document you want to delete, and select Delete.

Q: Can I delete all of my documents at once?
​A: Yes, you can delete all your documents at once.

Go to Settings → Delete all documents and confirm the action.

Q: Can I upload documents to Verva?
​A: Yes, you can upload supported document files directly within the platform.

Q: Why do different AI detectors give different results on the same text?
​A: AI detectors use different algorithms, models, and benchmarks. This means each detector evaluates content differently, which can lead to varying results across tools.

Q: Can I contact support by phone?
​A: No, we do not offer phone support at this time. For assistance, please contact us by email or through the in-app messenger.

Q: How can I contact support by email?
​A: For support, contact us at [email protected].

Q: Do you offer live chat support?
​A: Yes, you can contact us directly through the in-app messenger for faster help.

Q: What’s the average response time for support?
​A: Response times vary depending on volume, but we typically reply within 1 business day.

Q: Can I suggest features or give feedback?
​A: Absolutely! We truly value your feedback. You can email us at [email protected] or click Feedback in the messenger to share your ideas.