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Billing & Payments

Learn how payments work on TwainGPT, including billing currency, subscription management, revenue recovery, and more.

Updated over 3 weeks ago

💵 What currency are payments processed in?

All transactions are processed in U.S. dollars (USD).


🔐 Who handles my payment information?

We do not directly store or process payment details. All transactions are securely handled by Stripe, a globally trusted and PCI-compliant payment provider.


💳 What payment methods are available?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other major card networks.

Depending on your location and eligibility, additional payment methods may be available, including Link, Apple Pay, Google Pay, Cash App Pay, Klarna, or Instant Bank Payments.

All payments are securely processed by Stripe.


⏳ What if my payment fails and I cancel after the billing date?

If your payment fails and you cancel after your billing date, the charge has likely been moved into revenue recovery by Stripe. At that point:

  • You won’t be able to retroactively cancel the charge through your billing portal.

  • Stripe will continue attempting to collect the payment, even if you’ve canceled.

  • Your benefits will remain unavailable until the payment is completed.

If you're in this situation, please contact us via email or live chat with your account email and payment details. We can assist you with completing the payment if you'd like to continue, or explore other resolutions.


🧾 What happens if I file a payment dispute?

If you initiate a chargeback with your bank or card provider:

  • Your account will be automatically terminated.

  • You’ll lose access to your account and any remaining subscription benefits.

We recommend contacting us first if you’re facing billing issues — we’re happy to help.

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