💵 What currency are payments processed in?
All transactions are processed in U.S. dollars (USD).
🔐 Who handles my payment information?
We do not store or process your payment details directly.
All transactions are securely handled by our third-party provider, Stripe, a globally trusted and PCI-compliant payment platform known for its reliability and security.
❌ Can I cancel my subscription?
Yes, you can cancel at any time.
How to cancel your subscription:
Click your name on the bottom of the sidebar.
Go to Settings > Billing > Manage Billing.
This will open the Stripe billing portal. From there, click 'Cancel Subscription.'
After cancelling, you'll continue to have access until the end of your current billing cycle.
⚠️ What happens if I file a payment dispute?
If you initiate a chargeback with your bank or card provider:
Your account will be automatically terminated.
You’ll lose access to your account and any remaining subscription benefits.
We recommend contacting us first if you’re facing billing issues — we’re happy to help.
⏳ What if my payment fails and I cancel after the billing date?
If your payment fails and you cancel after your billing date, the charge has likely been moved into revenue recovery by Stripe. At that point:
You won’t be able to retroactively cancel the charge through your billing portal.
Stripe will continue attempting to collect the payment, even if you’ve canceled.
Your benefits will remain unavailable until the payment is completed.
If you're in this situation, please contact us via email or live chat with your account email and payment details. We can assist you with completing the payment if you'd like to continue, or explore other resolutions.