💵 What currency are payments processed in?
All transactions on TwainGPT are processed in U.S. Dollars (USD), regardless of your location.
🔐 Who handles my payment information?
We do not store or process your payment details directly.
All transactions are securely handled by our third-party provider, Stripe — a globally trusted and PCI-compliant payment platform used by millions of businesses.
❌ Can I cancel my subscription?
Yes, you can cancel at any time.
To cancel your subscription:
Go to Dashboard > Manage Billing – this opens the Stripe billing portal where you can click “Cancel Subscription.”
Or go to Settings > Billing > Manage Billing for the same option.
Your subscription will remain active until the end of your current billing period.
🧾 Do you offer refunds?
No. All sales are final.
We do not issue refunds under any circumstance, so please ensure you're ready to commit before checking out.
Disputes & Account Termination
⚠️ What happens if I file a payment dispute?
If you initiate a chargeback or payment dispute with your bank or card provider:
Your TwainGPT account will be automatically and permanently terminated.
You will lose access to all features, content, and any remaining subscription benefits.
Reactivation will not be possible under any circumstances.
We recommend contacting us first if you’re facing billing issues — we’re happy to help.
Revenue Recovery Policy
⏳ What if I cancel after the billing date?
If you cancel after your renewal or billing date:
Your payment may be moved into revenue recovery by Stripe.
You won’t be able to cancel retroactively through the dashboard.
Instead, contact us directly on our live chat.
We’ll do our best to work with you — just reach out.