🎓 General Questions
Q. What is TwainGPT?
A: TwainGPT is an AI humanizer tool that rewrites AI-generated text to make it undetectable by AI detectors. It helps users bypass AI detectors while maintaining the original meaning.
Q: Is TwainGPT ethical to use?
A: Yes, TwainGPT is designed for ethical use. Its purpose is to help users bypass AI detectors. We do not support or condone academic dishonesty or any form of misrepresentation. Users are solely responsible for ensuring their use of TwainGPT and AI complies with the guidelines and policies of their institution or organization.
Q: Is TwainGPT itself an AI model?
A: Yes, TwainGPT is powered by an advanced AI model specifically designed for humanization and bypassing AI detection tools.
Q. Where is TwainGPT operated from?
A: TwainGPT is fully operated in the United States. All services are governed by U.S. laws, and any legal disputes will be handled under U.S. jurisdiction.
Q: Is it legal to use a humanizer like TwainGPT?
A: Yes, using a tool like TwainGPT is legal. However, it’s your responsibility to use it ethically and in accordance with the rules of your institution, workplace, or platform.
⚙️ Features & Functionality
Q. How does TwainGPT bypass AI detectors?
A: Our humanizer rewrites text, reducing patterns typically flagged by AI detection tools. It’s effective against detectors like GPTZero, ZeroGPT, Turnitin, and others.
Q: Can TwainGPT bypass Turnitin’s AI detection?
A: Yes. TwainGPT is specifically designed to rewrite AI-generated content in a natural, human-like way, making it highly effective at bypassing detectors like Turnitin.
Q: Can TwainGPT bypass major AI detectors?
A: Yes! TwainGPT is designed to bypass a wide range of AI detection tools, including Turnitin, GPTZero, ZeroGPT, Copyleaks, and more.
Note: While no tool can promise 100% guaranteed success, our humanizer has a strong track record of reducing detection scores across the board.
Q. Can I use TwainGPT for academic or professional writing?
A: Yes, many users rely on TwainGPT to humanize their AI-written essays, reports, blogs, and more.
Q: Do you offer multilingual support?
A: Yes, our humanizer supports the humanization of writing in 100+ languages. We’re continuously improving support for even more languages to ensure accessibility and flexibility for users worldwide.
Q. Can I use TwainGPT on mobile?
A: Yes! TwainGPT is mobile-optimized and works smoothly across devices.
Q: What does "Watermark and Future Proof" mean?
A: "Watermark and Future Proof" means that text processed by TwainGPT is protected against potential future watermarking by large language models (LLMs). Although watermarking isn't currently standard (and likely won't be anytime soon), if it ever becomes common, TwainGPT's methods ensure that your text remains clean and undetectable.
💸 Plans, Pricing & Billing
Q. How many words are included in each subscription plan?
A: Each plan varies:
Free: 250 Humanizer Words/month
Basic: 8,000 Humanizer Words/month
Premium: 30,000 Humanizer Words/month
Ultimate: Unlimited Humanizer Words
Q: Does TwainGPT offer a free plan?
A: Yes! We offer a free plan that lets you try out our core features with no commitment. You'll receive 250 words per month and access to more features.
Q. Do you offer monthly and annual billing?
A: Yes. You can choose between:
Monthly: Basic ($10), Premium ($25), Ultimate ($50)
Annual: Basic ($8/mo), Premium ($20/mo), Ultimate ($40/mo) – billed annually
Q: I upgraded my plan, but why was I charged the full price instead of just the difference?
A: When you upgrade your plan, you're now charged the full price of the new plan, and your billing cycle resets from that day. Previously, we only charged the difference for the rest of your current billing cycle. But since your billing date didn’t change, you could end up paying for an upgrade and then getting charged again just days later. This led to confusion and users getting very little time on the new plan if they upgraded late in their cycle. The new system avoids that by starting a fresh billing cycle when you upgrade, so you get a full month at the new plan level.
Q: Do you offer refunds?
A: No, we do not offer refunds. All sales are final. Please review your purchase carefully before completing the transaction.
Q: What currency are transactions processed in?
A: Transactions are processed in U.S. dollars (USD).
Q: Why am I seeing a charge that doesn't match the pricing on your pricing page?
A: There are two common reasons for this:
Taxes: Depending on your country or state, applicable taxes may be added to your total.
Currency Conversion: All transactions are processed in USD. If you're paying with a different currency, your bank may apply a conversion rate, which can affect the final amount charged.
Q: Why have my usage limits changed or reset?
A: We reserve the right to modify usage limits at any time to maintain platform stability, improve performance, or introduce new features. Changes to word limits, reset schedules, or AI Detector usage may occur periodically. Please refer to your account dashboard for your current usage details.
Q: What if I accidentally purchased the annual subscription?
A: We do not offer refunds, so we will not be able to issue a refund for accidental purchases.
Q: If I have subscribed to an annual plan, can I switch to a monthly plan instead?
A: Yes, you can switch to a monthly plan. However, your current annual subscription will remain active until the end of the billing period. Once the annual period ends, your subscription will automatically switch to the monthly plan you selected.
Q: I can't find the 'Cancel Subscription' button — what should I do?
A: There are two possible reasons for this:
You don’t currently have an active subscription.
You have an active subscription but previously scheduled a downgrade. When a downgrade is scheduled, Stripe temporarily disables the option to cancel the subscription directly.
If you've scheduled a downgrade, you’ll need to cancel it first. You can do this in the same place where you originally scheduled the downgrade. Once canceled, the 'Cancel Subscription' button will reappear, allowing you to fully cancel your subscription.
Alternatively, you can go to Settings > Billing, where you’ll see a 'Cancel Subscription' button. Clicking it will prompt you to confirm the cancellation of your scheduled downgrade, then redirect you to Stripe to complete the cancellation.
Q: I didn’t authorize recurring charges—why was I billed again?
A: When you subscribed, you agreed to recurring payments as outlined in our terms. This is clearly stated on the Stripe billing page:
“By confirming your subscription, you allow TwainGPT to charge you for future payments in accordance with their terms. You can always cancel your subscription.”
This serves as authorization for the monthly recurring transaction.
Q: Does canceling my subscription give me a refund?
A: No. Canceling your subscription stops future billing, but it does not issue you a refund.
Q: Is there a trial for paid plans?
A: We don’t offer free trials for paid plans, but our Free Plan lets you test core features. This gives you a risk-free way to explore TwainGPT before deciding whether to upgrade.
Q: Can I downgrade my plan instead of canceling?
A: Yes, you can switch to a lower-tier plan from your billing settings. The change will take effect on your next billing cycle.
Q: What happens if my payment fails?
A: If your payment fails, your subscription will be paused and you’ll lose access to your benefits. Stripe will automatically attempt to recover the payment. During this recovery period, you can update your payment information in your billing portal at any time to complete the payment and restore your benefits.
🔐 Account & Access
Q: Can I cancel at any time?
A: Yes, you can cancel your subscription at any time.
Q: Can I delete my account, and how do I do it?
A: Yes, you can delete your account at any time. To delete your account, follow these steps:
Click on your name in the bottom-left corner of the sidebar.
Open Settings and select "Delete Account."
Type "Delete" to confirm the action.
Q: Can I restore my account after deleting it?
A: If you believe your account was deleted by mistake, you can contact us for assistance. We will review the situation and determine whether a system error occurred. Please note that account restoration is not guaranteed and will be handled on a case-by-case basis.
Q: How do I log out of my account?
A: To log out, click on your name in the bottom-left corner of the sidebar. A pop-up will appear with the option to log out. Click it, and you'll be fully logged out.
Q: Can I use the same account on multiple devices?
A: Yes, you can log into your TwainGPT account from any device. Just be sure not to share your login details, as this could trigger account abuse flags.
Q: Can we change your password for TwainGPT if you signed in with Google?
A: Since you signed in with Google, we don’t have access to your password and can’t change it for you. To update your password, you’ll need to do so through your Google account settings.
Q: How can I track how many words I’ve used or have remaining?
A: You can view your current usages on your account dashboard.
Q: How often do words, AI Detector uses, and Writing Generations reset?
A: All usage limits reset monthly, regardless of your plan—whether you're on the Free plan or a paid subscription.
Q: Can I pause my subscription instead of canceling?
A: We don’t currently offer a pause feature. If you cancel, your plan remains active until the end of the billing cycle, and you can always resubscribe later.
📄 Documents, AI Detection & Flags
Q: How can I find an old piece of text or a previous humanization?
A: Your documents are saved automatically. Just go to your Documents page to find it. You can use the search bar or sort options to help locate your text.
Q: What should I do if my document was flagged as AI-generated?
A: If you believe your document was incorrectly flagged as AI-generated and would like to request a word reimbursement, please provide the following details:
Document ID(s): Found on the Documents page by clicking on the document. It will appear as a long string of characters (e.g.,
67cfb4b466fea12d93afa571).AI Detector Used: Let us know which AI detection tool flagged your document.
Detection Results: Include the AI score or percentage that was reported.
Once we receive this information, we’ll review your case and follow up accordingly.
Q: I’m not satisfied with the product — it made my output worse. What can I do?
A: We're sorry to hear that, and we appreciate your feedback. Please know that we’re constantly working to improve our humanizer. If your results didn’t meet expectations and you’d like us to review the issue, please send us the Document ID. We’ll evaluate it for a potential word reimbursement.
Q: Why didn't the Humanizer show my AI score?
A: While rare, this can happen if the AI detector takes too long to determine the AI score. In these cases, we prioritize delivering your humanized text quickly, which may result in the AI score not being displayed.
Q: What should I do if the Humanizer isn’t working?
A: If the Humanizer isn't working, please read the error message carefully—it will provide the reason. In most cases, this happens because your word usage limit has been reached. Less commonly, it could be due to temporary maintenance on our end. Check your remaining usage on your dashboard, and if you're out of words, consider upgrading your plan or waiting until your monthly limit resets.
Q: Why do different AI detectors give different results on the same text?
A: AI detectors use different algorithms and benchmarks. Some are stricter or more lenient than others, so results can vary depending on the tool used.
Q: What languages does the AI Detector support?
A: Currently, the AI Detector only supports English. We’re exploring support for additional languages in the future.
💬 Support, Feedback & Community
Q: Do you offer customer support via phone call?
A: No, we do not offer phone support at this time. For assistance, please reach out via email or through our support portal.
Q: How can I contact you by email?
A: For support, contact us at [email protected]. For formal inquiries, use [email protected].
Q: Does TwainGPT offer phone support?
A: We do not provide phone support. While we understand the preference some may have for informal or verbal discussions, our support is currently provided through written channels only. Please use the chat or email listed above for any issues, and our team will respond as promptly as possible.
Q: Do you offer free words upon request or inquiry?
A: No, we do not provide words via requests or inquiries. However, you can join our Discord server to participate in occasional giveaways for a chance to win words.
Q: What should I do if I can't afford TwainGPT?
A: We understand financial situations can vary, but unfortunately, we do not have alternative pricing or assistance options available at this time. However, we do offer a Free plan that allows access to core features with no cost.
Q: Do you offer discounts or promo codes?
A: No, TwainGPT does not offer promotional codes, special pricing, or discounts at this time. Our pricing is fixed as listed on our website.
Q: Can I suggest features or give feedback?
A: Absolutely! We love hearing from users. Please email us or join our Discord server to share ideas or give your feedback on potential features.
Q: Is there a place to connect with other users?
A: Yes! Join our Discord server to share tips, ask questions, and participate in giveaways or product discussions.
Q: Do you have a referral or affiliate program?
A: We previously offered an affiliate program, but had to discontinue it due to abuse. At this time, we do not offer any referral incentives or affiliate programs.
🚨 Platform Behavior, Limits & Abuse
Q: What happens if I misuse the platform or violate terms?
A: Accounts that show abusive or suspicious behavior may be temporarily or permanently suspended. Please use TwainGPT responsibly.
Q: Why was my account flagged or limited?
A: If our system detects unusually high activity or automation, it may temporarily restrict access. Please contact support so we can further review your account.
Q: I'm on the Unlimited Plan — why am I getting a limit error on the Humanizer?
A: If you're seeing a limit error, it likely means our system has flagged unusual or potentially abusive activity. Please visit twaingpt.com/unlimited-usage for more details, or contact us directly so we can review your account and help clarify the issue.
Q: Are you planning to support file uploads or integrations?
A: Yes, it's on our roadmap! We plan to add features like document upload support, image upload support, and third-party integrations.
Q: How do I upload documents to TwainGPT?
A: Currently, TwainGPT does not support direct file uploads. However, you can copy the text from your document and paste it into the platform manually.
Q: What should I do if I’ve hit my limit for the Humanizer, AI Detector, or Writing Generator?
A: If you’ve reached your usage limit, you can upgrade your plan to gain additional access. Visit our pricing page to explore available upgrade options.
Q: Why was my account deleted for fraud?
A: Our system detected early signs of fraudulent activity associated with your account, which indicated a high likelihood of a future payment dispute. As a precaution and to protect our platform, the account was removed in accordance with our fraud prevention policies.